General Conditions of Sale
1. PREAMBLE
On the one hand, the company "A la Magnolia" (hereinafter referred to as "The site") whose head office is located in Bagneux (92220), declared under the SIRET number and can be reached by email at the following address: alamagnoliaa@gmail.com.
All orders placed on the website are subject to these general terms and conditions of sale. A la Magnolia reserves the right to adapt or modify these terms and conditions of sale at any time; therefore, they must be reread each time you visit the website. The version applicable to any transaction is the one appearing online on the website www.alamagnoliaa.com at the time of the order. We consider that by validating your order, you unreservedly accept our general terms and conditions of sale after having read them.
"A la Magnolia" to comply with all the provisions of the Consumer Code relating to distance selling.
2. THE CUSTOMER
The Customer declares to be a natural person, aged at least 18 years and to have the legal capacity or to hold parental authorization allowing him to place an order on the site.
When registering the Customer's personal data in the "my account" section, the Customer must ensure the accuracy and completeness of the mandatory data provided. In the event of an error in the recipient's contact details, the Company "A la Magnolia" cannot be held responsible for the impossibility of delivering the product. The Company "A la Magnolia" reserves the right to cancel any order when the Customer's IP address is located in a country different from the billing and/or delivery address.
3. PRODUCTS
The characteristics of the products offered for sale are presented in the "Catalog" section of our website. The photographs and descriptions of the products are as faithful as possible but cannot guarantee a perfect similarity with the product, particularly with regard to colors. However, if errors or omissions may have occurred in this presentation, "A la Magnolia" cannot be held responsible. The photographs and texts illustrating the products are not contractual.
All texts and images presented on the website of the company "A la Magnolia" are reserved, for the entire world, under copyright and intellectual property rights: their reproduction, even partial, is strictly prohibited.
4. ORDER
Orders placed on the Site are subject to compliance with the procedure established by "A la Magnolia" represented by a series of steps that the Customer must follow to validate their order. The customer will have the opportunity, before definitively validating their order, to check the details of the order and its total price, and to correct any errors, particularly regarding their delivery address, before confirming it to express their acceptance. Any order confirmed by the Customer constitutes a sales contract and acceptance of these conditions.
"A la Magnolia" will refuse any order from a customer with whom there is a dispute or incident relating to the payment of a previous order or who contravenes the provisions hereof.
In this case, "A la Magnolia" will inform the Customer by email. If the Customer fails to contact "A la Magnolia" to correct any erroneous information or information that is contrary to these general terms and conditions of sale, "A la Magnolia" reserves the right not to process the order.
"A la Magnolia" undertakes to send a confirmation email summarizing the order (products, prices, quantity, discounts, etc.) to the email address provided at the time of ordering. To this end, the Customer formally accepts the use of email for confirmation by "A la Magnolia" of the contents of their order.
5. PAYMENT
The Internet user can place an order on this site and can pay by credit card (Carte Bleue, Visa, MasterCard, American Express) shipping after receipt of payment). Payments by credit card are made using secure transactions provided by the following service providers: Paypal & Stripe The publisher of this site does not have access to any data relating to the user's means of payment. Payment is made directly to the banking institution.
For any information: www.paypal.com or www.stripe.com
6. DELIVERY
Orders are delivered by La Poste in mainland France, the French overseas territories, and throughout Europe. Shipping is made within 24 to 72 business hours after the seller has fully received payment for the item. In the event of an unusual delay in processing your products, you will receive an email.
The product is delivered to the billing address unless otherwise stated in the fields provided for this purpose when placing the order.
The user will not be able to request compensation in the event of a delay in delivery by the carrier. In addition, in the event of an anomaly upon receipt (damaged or open package, etc.), the user must submit a complaint to the carrier within 2 working days, by registered mail, a copy of which will be sent to "A la Magnolia" . If the user is present at the time of delivery, he or she must inform the delivery person of any reservations he or she has. These delivery problems must be resolved as a priority with the carrier; "A la Magnolia" cannot be held responsible for them.
Delivery options :
- Letter with tracking (sent by email upon shipment): Deposit in mailbox. No insurance in case of loss/theft/damage of the post office. Goods always travel at your own risk.
- International letter with tracking: Deposit in mailbox. No insurance in case of loss/theft/damage of the post.
- Colissimo against signature: Delivery against signature - Full refund in the event of loss/theft/damage after response and confirmation by the Post Office services.
- Colissimo international signature required: Delivery against signature - Full refund in case of loss/theft/damage after response and confirmation by the Post Office services .
- Mondial Relay: Packages will be delivered to the collection point chosen at the time of payment. Full refund in the event of loss/theft/damage after a response and confirmation from Mondial Relay.
"A la Magnolia" reserves the right to modify the delivery method -
Goods always travel at the recipient's risk.
In case of incomplete or incorrect delivery address provided by the customer, the new shipment will be charged in addition to the order.
However, despite all the care taken by "A la Magnolia" in preparing packages, a product may be missing.
Likewise, after transporting the package, one of the products may turn out to be defective.
This is why, upon receipt of the order, the customer will ensure that the products received are compliant.
"A la Magnolia" reserves the right to modify the list of these countries at any time.
“TRACKING YOUR ORDER”
Order tracking: You can track the progress of your order in real time in the “my account” section of the “A la Magnolia” website.
Here are the 3 order statuses:
- "payment accepted" Your order is awaiting preparation.
- "preparation in progress" Your order is being prepared.
- "order shipped" Your package has left our premises and is being delivered.
If you have opted for sending by Max letter or Colissimo, you can track its progress on the website of the chosen carrier: http://www.csuivi.courrier.laposte.fr/ and http://www.colissimo.fr/portail_colissimo/suivre.do?language=fr_FR
NB: A delay of 24 to 48 hours may be required on carrier websites before the package's status appears. The carrier times indicated above are to be taken into account from the time the package leaves our premises. Please note that "A la Magnolia" cannot be held responsible for any delays in delivery.
Complaints: For any complaints, we invite you to contact our services. All complaints relating to a defect in the delivered goods, an inaccuracy in the quantities or their erroneous reference compared to the offer accepted or the confirmation of the order by "A la Magnolia" must be made to "A la Magnolia" by email no later than one day after receipt of the package: alamagnoliaa@gmail.com
The buyer has a period of fourteen days after obtaining the return agreement to return the defective goods properly protected, must be sent by letter with tracking, to "A la Magnolia" . After verification and acceptance of your return, a credit note will be issued upon receipt of the defective item, within 48 hours.
7. RETURNS, WITHDRAWALS AND CREDITS
The Customer has a period of fourteen clear days to exercise his right of withdrawal, without having to justify reasons or pay penalties with the exception of return costs, from the delivery of the order and which will be exercised by return, obligatorily by letter with tracking, at its expense of new products (unworn, unwashed) accompanied by the order number to the following address:
At the Magnolia
13, Léo Ferré Square
92220 Bagneux
When the fourteen-day period expires on a Saturday, Sunday, or a public holiday, it is extended until the next working day. Products returned incomplete, damaged, or soiled by the buyer will not be accepted.
The credit for the products will be issued using a code sent to the customer by email. The customer has a maximum period of 30 days after receiving the email. The credit will be issued using a code to be entered on a future order. The customer will receive an email with the amount, the name of the code, and the maximum use-by date.
8. CUSTOMER SERVICE
For any information or questions, our customer service is at your disposal: by e-mail at: alamagnoliaa@gmail.com
9. LIMITED LIABILITY
"A la Magnolia" in the online sales process, is only bound by an obligation of means; its liability cannot be incurred for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, interruption of service, or other involuntary problems.
The photographs, texts or characteristics illustrating the products are not contractual and therefore cannot engage the responsibility of "A la Magnolia "
The liability of "A la Magnolia" with respect to the sale of products is limited in any event to the amount paid by the buyer.
The liability of "A la Magnolia" cannot be implemented for the non-performance of a contract in the event of unavailability of a product, force majeure usually recognized by French case law.