Return conditions

For any complaints, we invite you to contact us. All complaints relating to a defect in the delivered goods, an inaccuracy in the quantities or their erroneous reference compared to the accepted offer or the confirmation of the order by "A la Magnolia" must be made to us. by email no later than one day after receipt of the package: alamagnoliaa@gmail.com

The buyer has a period of fourteen days after obtaining the return agreement to return the defective goods properly protected, must be sent by letter with tracking, to "A la Magnolia" After verification and acceptance of your return, a credit note will be issued after receipt of the defective item, within 48 hours.

The Customer has a period of fourteen clear days to exercise his right of withdrawal, without having to justify reasons or pay penalties with the exception of return costs, from the delivery of the order and which will be exercised by return, obligatorily by letter with tracking, at its expense of new products (unworn, unwashed) accompanied by the order number to the following address:

At the Magnolia

13, Léo Ferré Square

92220 Bagneux

When the fourteen-day period expires on a Saturday, Sunday, or a public holiday, it is extended until the next working day. Products returned incomplete, damaged, or soiled by the buyer will not be accepted.

The credit for the products will be issued using a code sent to the customer by email. The customer has a maximum period of 30 days after receiving the email. The credit will be issued using a code to be entered on a future order. The customer will receive an email with the amount, the name of the code, and the maximum use-by date.